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DESIGNING A BETTER CONNECTION BETWEEN PEOPLE AND GOVERNMENT

New York City’s Mayor’s Office of Immigrant Affairs uses service design to help close the gaps between immigrants and financial empowerment programs.

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NYC LOOKS TO EXPAND FREE TAX PREP SERVICES

New York City’s Department of Consumer Affairs wants to expand interest in free tax preparation services, particularly for low-income New Yorkers who qualify for the Earned Income Tax Credit, by redesigning the sites where they can get Volunteer Income Tax Assistance.

The Department of Consumer Affairs has been surveying New Yorkers about why they choose paid tax preparers instead of the free VITA sites, and partnering with the Parsons school of design on redesigning the sites to make them more useful to taxpayers.

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