The pilot was launched initially at four Brooklyn Public Library (BPL) branches, and it later expanded to include branches in the New York Public Library and Queens Public Library systems. During these info sessions, participants were asked to complete pre- and post-session surveys. In addition, representatives from the Mayor’s Office of Immigrant Affairs and/or Parsons attended and observed all of the info sessions.
Click images to read about each evaluation phase
Address Language Barriers
One of the most obvious challenges in the designed info sessions is that many of the participants have limited English language skills. For the purposes of field-testing the pilot, all of the materials were designed in English, but this could dramatically affect whether or not people understand the content and decide to make appointments for counseling sessions. The main challenge will be translating the print and video materials to the six other major languages spoken within New York City. While this was not possible for the pilot, we recommend it for the post pilot launch.