http://dfe.nyc/financial-counseling-1 daily 0.75 2017-03-23 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/58d43b4e414fb50a6b466a94/1490303057405/ Financial Counseling Co-Design Outputs https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d4382129687f49a5c33157/58d4384e3a0411fb1861ecb1/1490303057405/Screenshot+2017-03-23+16.42.14.png Financial Counseling Co-Design Outputs https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d4382129687f49a5c33157/58d4384e29687f49a5c33436/1490303822881/Screenshot+2017-03-23+16.42.28.png Financial Counseling Co-Design Outputs - Wayfinding There’s a lot of ground to cover in an initial meeting. Information must be exchanged, services must be described, documents must be signed, releases and waivers must be granted, client relationship management software must be updated, and rapport must be established. Moreover, clients and counselors may enter these meetings with different senses of what they’d like to accomplish, the nature of the financial issues, and the way forward. For example, counselors have undergone training in financial education and financial empowerment, and many have some measure of experience with the types of issues that a client may present. Counselors work on a daily basis with OFE’s model of financial counseling and system of measuring progress and desired outcomes. In contrast, clients may not have a working model of how to move from “Point A” to “Point B.” These divergent outlooks may make it difficult for clients to see the “big picture” as they meet with their counselors. At the end of an initial meeting, a client will often have new information, recommended courses of action from a counselor, and, potentially, a follow-up appointment scheduled with the counselor. What if we augmented the role/model of the counselor with that of the “concierge” to guide clients through scheduling, the counseling process, and additional logistics and follow-up? https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d4382129687f49a5c33157/58d4384e29687f49a5c3345e/1490303056261/Screenshot+2017-03-23+16.42.40.png Financial Counseling Co-Design Outputs https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d4382129687f49a5c33157/58d4384e3a0411fb1861ecc0/1490303056678/Screenshot+2017-03-23+16.42.57.png Financial Counseling Co-Design Outputs http://dfe.nyc/new-gallery daily 0.75 2017-05-05 http://dfe.nyc/launch-timelapse daily 0.75 2015-04-22 http://dfe.nyc/tools-and-techniques-co-design daily 0.75 2015-06-01 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b1fa2e4b09b4e29912088/556b1fa2e4b09b4e2991208a/1429984201865/2journeymapping.gif Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b1fa2e4b09b4e29912088/556b1fa2e4b09b4e29912087/1429985362901/4evaluationframework.gif Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b1fa2e4b09b4e29912088/556b1fa2e4b09b4e29912089/1429984212520/3synthesissession.gif Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b1fa2e4b09b4e29912088/556b1fa2e4b09b4e2991208b/1429984189536/1ideationsessions.gif Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b1fa2e4b09b4e2991208f/1429984816935/ Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b1fa2e4b09b4e2991208d/1429984438478/ Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b1fa2e4b09b4e2991208e/1429984793333/ Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b1fa2e4b09b4e2991208c/1429984423346/ Tools and Techniques (Co-Design) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b1fa2e4b09b4e29912086/1431527474066/IMG_0220.jpg Tools and Techniques (Co-Design) http://dfe.nyc/prototyping-2 daily 0.75 2017-05-04 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63d9e4b054cb3b7f27a6/55ac63d9e4b054cb3b7f27a9/1430705159437/1-Service-Blueprinting.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63d9e4b054cb3b7f27a6/55ac63d9e4b054cb3b7f27a8/1430705173945/2-Touchpoint-Modelling.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63d9e4b054cb3b7f27a6/55ac63d9e4b054cb3b7f27a7/1430705194570/4-Interaction-Roleplaying.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63d9e4b054cb3b7f27a6/55ac63d9e4b054cb3b7f27a5/1430705210191/3-Paper-Prototyping.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63d9e4b054cb3b7f27ac/1430705463586/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63d9e4b054cb3b7f27aa/1430705488052/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63d9e4b054cb3b7f27ab/1430705687881/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63d9e4b054cb3b7f27ad/1430705754883/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55b78559e4b0e36966db18d3/1438090587446/foto_prototyping.png Prototyping http://dfe.nyc/codesign-2 daily 0.75 2015-07-14 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a18e4b0235e8b9c00c8/1429984793333/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a18e4b0235e8b9c00c9/1429984816935/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a18e4b0235e8b9c00c6/1429984423346/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a18e4b0235e8b9c00c7/1429984438478/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a18e4b0235e8b9c00c2/55819a18e4b0235e8b9c00c4/1429984201865/2journeymapping.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a18e4b0235e8b9c00c2/55819a18e4b0235e8b9c00c3/1429984212520/3synthesissession.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a18e4b0235e8b9c00c2/55819a18e4b0235e8b9c00c5/1429984189536/1ideationsessions.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a18e4b0235e8b9c00c2/55819a18e4b0235e8b9c00c1/1429985362901/4evaluationframework.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a18e4b0235e8b9c00c0/1431527474066/IMG_0220.jpg Co-Design http://dfe.nyc/codesign daily 0.75 2015-05-20 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/553bd4b5e4b03925cdeefa9c/1429984438478/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/553bd617e4b08cd585850a6f/1429984793333/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/553bd326e4b0306f5b69bd30/553bd329e4b0ee62c7b749f9/1429984189536/1ideationsessions.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/553bd326e4b0306f5b69bd30/553bd39ae4b08cd5858500b6/1429984212520/3synthesissession.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/553bd326e4b0306f5b69bd30/553bd838e4b083ed44709cdb/1429985362901/4evaluationframework.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/553bd326e4b0306f5b69bd30/553bd38fe4b06d9495181d2f/1429984201865/2journeymapping.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/553bd4a6e4b0f11dcc25fa39/1429984423346/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/553bd62ee4b0da2b5f8a6fa6/1429984816935/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5553602ce4b011944e412172/1431527474066/IMG_0220.jpg Co-Design http://dfe.nyc/discovery daily 0.75 2015-05-20 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff7afee4b08df2bf4ceb8c/1426029311377/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff7b12e4b0cb9a069161f9/1426029331666/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff7b1ee4b0e4e14742d9ba/1426029342940/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff59e3e4b0d07117ec8588/1426020836636/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff7b37e4b0dd225d6f17bd/1426029369924/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54ff7b42e4b0c055a79d2e46/1426029378949/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/55148d30e4b0179c6ec5c55b/1429721592477/Slide4.png Discovery - Contextual Observation https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/55147fcfe4b0c6d76a8ff408/1429721592548/Slide6.png Discovery - Personas https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/55146f1de4b090722fa51327/1429721592545/Slide5.png Discovery - Thematic Analysis https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/55146862e4b0187304ebcbcc/1429721592512/Slide3.png Discovery - Stakeholder Interviews https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/551467ece4b0ae548a73e922/1429721592482/Slide2.png Discovery - Stakeholder Diagram https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5514676ce4b017e0132dfb66/551467a8e4b0c6d76a8f54e8/1429721592462/Slide1.png Discovery - Background Research https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/551d4fafe4b0eeef9d4be439/1427984346889/IMG_4614.JPG Discovery http://dfe.nyc/prototyping daily 0.75 2015-05-20 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5546d54fe4b01a9d5ad7d009/1430705488052/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5546d616e4b01331cfdec60f/1430705687881/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5546d62ae4b07d3f99091937/1430705754883/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5546d2c1e4b012007502658a/5546d2d1e4b07bcfa0909c1b/1430705173945/2-Touchpoint-Modelling.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5546d2c1e4b012007502658a/5546d2dce4b014548b73c37b/1430705194570/4-Interaction-Roleplaying.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5546d2c1e4b012007502658a/5546d2c2e4b0ba2fd4efae14/1430705159437/1-Service-Blueprinting.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5546d2c1e4b012007502658a/5546d2d6e4b0b5d7d7c5b72a/1430705210191/3-Paper-Prototyping.png Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5546d536e4b08d5dd9352abf/1430705463586/ Prototyping https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/555359f3e4b0a20c617b1f96/1431525889519/IMG_0016+%281%29.jpg Prototyping http://dfe.nyc/introduction daily 0.75 2015-05-18 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55a42db0e4b00ee3f258c652/1436822970390/home_nova2.png WHAT DOES TAX TIME MEAN TO LOW-INCOME NEW YORKERS? http://dfe.nyc/overview daily 0.75 2015-05-18 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54dcfb52e4b0d8fb88816ff7/1423769056084/discovery.gif Service Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54dcfb43e4b0a66b7534076d/1423769244979/ Service Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/54dcfb72e4b0d1844c8098b5/1423769263651/ Service Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/555a6145e4b003aeea378153/1431986530010/P1110146.JPG Service Design http://dfe.nyc/video daily 0.75 2015-03-13 http://dfe.nyc/tools-and-techniques-prototyping daily 0.75 2015-06-01 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b2093e4b0e416f923eb47/1430705754883/ Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b2093e4b0e416f923eb40/556b2093e4b0e416f923eb3f/1430705210191/3-Paper-Prototyping.png Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b2093e4b0e416f923eb40/556b2093e4b0e416f923eb41/1430705194570/4-Interaction-Roleplaying.png Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b2093e4b0e416f923eb40/556b2093e4b0e416f923eb43/1430705159437/1-Service-Blueprinting.png Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/556b2093e4b0e416f923eb40/556b2093e4b0e416f923eb42/1430705173945/2-Touchpoint-Modelling.png Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b2093e4b0e416f923eb44/1430705488052/ Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b2093e4b0e416f923eb46/1430705463586/ Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b2093e4b0e416f923eb45/1430705687881/ Tools and Techniques (Prototyping) https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/556b2093e4b0e416f923eb3e/1431525889519/IMG_0016+%281%29.jpg Tools and Techniques (Prototyping) http://dfe.nyc/codesign-4 daily 0.75 2015-05-20 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a7ae4b09feecc46f28f/1429984423346/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a7ae4b09feecc46f292/1429984816935/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a7ae4b09feecc46f290/1429984438478/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a7ae4b09feecc46f291/1429984793333/ Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a7ae4b09feecc46f28b/55819a7ae4b09feecc46f28d/1429984201865/2journeymapping.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a7ae4b09feecc46f28b/55819a7ae4b09feecc46f28e/1429984189536/1ideationsessions.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a7ae4b09feecc46f28b/55819a7ae4b09feecc46f28a/1429985362901/4evaluationframework.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55819a7ae4b09feecc46f28b/55819a7ae4b09feecc46f28c/1429984212520/3synthesissession.gif Co-Design https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55819a7ae4b09feecc46f289/1431527474066/IMG_0220.jpg Co-Design http://dfe.nyc/discovery-2 daily 0.75 2019-05-18 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00dc/1426029369924/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00d4/1429721592477/Slide4.png Discovery - Contextual Observation https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00d6/1429721592548/Slide6.png Discovery - Personas https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00d7/1429721592545/Slide5.png Discovery - Thematic Analysis https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00d9/1429721592482/Slide2.png Discovery - Stakeholder Diagram https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00d8/1429721592512/Slide3.png Discovery - Stakeholder Interviews https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/55ac63a1e4b0fa92545a00d5/55ac63a1e4b0fa92545a00da/1429721592462/Slide1.png Discovery - Background Research https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00df/1426029378949/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00e0/1426029331666/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00dd/1426029342940/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00db/1426029311377/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00de/1426020836636/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ac63a1e4b0fa92545a00d3/1427984346889/IMG_4614.JPG Discovery http://dfe.nyc/reimagining-free-tax-time-services-for-new-yorkers-1 daily 0.75 2017-05-16 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/591b64852994ca8dc94934d9/1494967437464/ CONTEXT & INTRODUCTION https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55df74e5e4b00e982a511096/1440707814756/ CONTEXT & INTRODUCTION https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55ad5c50e4b038845dcc248f/1437424750506/home_nova2.png CONTEXT & INTRODUCTION http://dfe.nyc/contact daily 0.75 2015-05-18 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/555a541ae4b0c7ef9d6440c6/1431983750274/IMG_20150312_114724.jpg Contact http://dfe.nyc/resources daily 0.75 2015-05-18 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/5537af79e4b0bfb588f754af/1429712762609/ Tax Time Services https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5537ddd7e4b0772d3a7070ab/5537ddf4e4b035d4cbd77d3e/1429724699783/FB6A0563.jpg Tax Time Services https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/5537ddd7e4b0772d3a7070ab/5537ddebe4b0bfb588f8782a/1429724694178/FB6A0527.jpg Tax Time Services 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Background Research https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9d0/1426029378949/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9d1/1426029331666/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9cc/1426029311377/placeholder.gif Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9cf/1426020836636/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9ce/1426029342940/ Discovery https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55707ed4e4b002cc7a80c9c4/1427984346889/IMG_4614.JPG Discovery http://dfe.nyc/introduction-1 daily 0.75 2015-07-14 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/55a42f0fe4b0be41598e89e9/1436823318054/home_nova2.png Designing for Financial Empowerment http://dfe.nyc/new-page-1 daily 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0.75 2016-02-22 http://dfe.nyc/next-steps daily 0.75 2017-05-04 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/56cbda381d07c07702179637/1456200266675/nexts_steps.png NEXT STEPS http://dfe.nyc/new-page-4 daily 0.75 2016-02-22 http://dfe.nyc/new-page-5 daily 0.75 2016-02-22 http://dfe.nyc/new-page-3 daily 0.75 2016-02-22 http://dfe.nyc/video-2 daily 0.75 2016-02-27 http://dfe.nyc/financial-counseling-context-introduction daily 0.75 2017-06-21 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/575cbc5145bf21839ac92e5d/1465695521220/ CONTEXT & INTRODUCTION https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/591b64cc03596e76396b3dbb/1494967509484/ CONTEXT & INTRODUCTION https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/575cc76507eaa04ea3c68877/1465698475675/FinancialCounseling.png CONTEXT & INTRODUCTION http://dfe.nyc/our-journey-fec daily 0.75 2017-06-14 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d56cb61b631bd2a7f7051a/58f51a05d1758e2a7af58aca/1494962964317/Screenshot+2017-03-23+16.42.14+copy.png JOURNEY & OUTPUTS - Place, Space, & Identity (click and hover for more) Neighborhood institutions like the local bodega, coffee shop, or remittance/check cashing office often serve as community hubs that connect neighbors and provide counterweights to feelings of being isolated and anonymous in a big city like New York. These are places where they know your name and treat you like a regular. https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d56cb61b631bd2a7f7051a/58d5721c2e69cf94cd7070d5/1494963084525/Screenshot+2017-03-23+16.42.57.png JOURNEY & OUTPUTS - Finances as Wellness (click and hover for more) Our finances are about much more than our bank balances, just as we as people are worth more than our credit scores. Finances are intersectional. Like health and wellness, our finances touch upon many aspects of our lives. Our financial situations can be both symptoms of other life issues as well as the causes of other needs. For example, our romantic/family situation, our access to housing (or lack thereof), and our physical/mental health affect our financial situation. In turn, our finances also influence our relationships and ability to access housing and healthcare. Financial Empowerment Centers address some specific elements of clients’ financial wellness. These elements can range from debt consolidation, management, or dispute, to behavior change regarding saving and spending, to credit score improvement. Some client issues can be solved under the current scope of financial counseling, while others require referrals to related services or other interventions that fall outside the scope of public services. Financial Empowerment Counselors often serve a pseudosocial worker role, even if this is not in their explicit job description or training. What would the “Daily Burn” of financial wellness look like? How might we extend the reach of counselors through online and offline content? i.e. Blogging, YouTube, etc. https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d56cb61b631bd2a7f7051a/58d5721c29687f4e2bfe0e05/1495468099595/Screenshot+2017-03-23+16.42.40.png JOURNEY & OUTPUTS - Supporting Counselors (click and hover for more) Trust enables perseverance and agency. As they tackle complex, emotionally intense issues together, high levels of trust between counselors and clients can inoculate clients against fatigue and discouragement, and inoculate counselors against burnout prescriptiveness. Counselors must work to build trust while explaining the service, recording information for a client’s file, and learning about a client’s issues. Some counselors proceeded with their sessions more formally by having their new clients fill out the intake forms first, while other counselors employed a more “nonlinear” approach to intake that focused on building rapport with their clients first, and then gathering the relevant waiver signatures and financial data. One “star” counselor has a client she has seen for years travel all the way from the Rockaways to see her at her current Financial Empowerment Center site in Upper Manhattan. This same counselor had a client refuse to see one of her colleagues in a follow up appointment. The client only wanted to see this one star counselor. The flipside to this depth of rapport is the potential to become overbooked and overwhelmed. How do we expand the circle of trust for both counselors and clients? How might we integrate group classes, online community platforms, and peer-to-peer counseling to augment the current Financial Empowerment Center model? https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58d56cb61b631bd2a7f7051a/58d5721b29687f4e2bfe0dfb/1492457062626/Screenshot+2017-03-23+16.42.28.png JOURNEY & OUTPUTS - Wayfinding (click and hover for more) There’s a lot of ground to cover in an initial meeting. Information must be exchanged, services must be described, documents must be signed, releases and waivers must be granted, client relationship management software must be updated, and rapport must be established. Moreover, clients and counselors may enter these meetings with different senses of what they’d like to accomplish, the nature of the financial issues, and the way forward. For example, counselors have undergone training in financial education and financial empowerment, and many have some measure of experience with the types of issues that a client may present. Counselors work on a daily basis with OFE’s model of financial counseling and system of measuring progress and desired outcomes. In contrast, clients may not have a working model of how to move from “Point A” to “Point B.” These divergent outlooks may make it difficult for clients to see the “big picture” as they meet with their counselors. At the end of an initial meeting, a client will often have new information, recommended courses of action from a counselor, and, potentially, a follow-up appointment scheduled with the counselor. What if we augmented the role/model of the counselor with that of the “concierge” to guide clients through scheduling, the counseling process, and additional logistics and follow-up? https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f03568b8a79b050d55a259/1492138750454/FacilitatorsGuide09.jpg JOURNEY & OUTPUTS - How-To Guide Back Cover https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f0356617bffcc75c16bc4c/1492138746532/FacilitatorsGuide08.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f03566b8a79b050d55a254/1492138742611/FacilitatorsGuide07.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f0356517bffcc75c16bc45/1492138738241/FacilitatorsGuide06.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f03565b8a79b050d55a21e/1492138733614/FacilitatorsGuide05.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f0356417bffcc75c16bc3f/1492138729687/FacilitatorsGuide04.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f03563b8a79b050d55a218/1492138724266/FacilitatorsGuide03.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f0356217bffcc75c16bc16/1492138719473/FacilitatorsGuide02.jpg JOURNEY & OUTPUTS - How-To Guide https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03562bebafbc81fbba86e/58f03562b8a79b050d55a214/1492138714924/FacilitatorsGuide0.jpg JOURNEY & OUTPUTS - How-To Guide Cover https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03a4b893fc0b6e53b6a4d/58f03a4d579fb3353282c971/1492138581962/LiveEventSignage0_Page_3.jpg JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03a4b893fc0b6e53b6a4d/58f03a4b579fb3353282c929/1492138584319/LiveEventSignage0_Page_2.jpg JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/58f03a4b893fc0b6e53b6a4d/58f03a4be3df28353c52bc62/1492138585218/LiveEventSignage0_Page_1.jpg JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/58c1c43646c3c4b8bc3d7f6b/1489093692402/ JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434b6a4963da1d606533/1494958925819/PocketGuide010.jpg JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434b17bffce83051d1d3/1494959228591/PocketGuide09.jpg JOURNEY & OUTPUTS - Back Side of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434a6a4963da1d6064ef/1494959240206/PocketGuide08.jpg JOURNEY & OUTPUTS - Next Steps Section of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434a17bffce83051d1cc/1494959246086/PocketGuide07.jpg JOURNEY & OUTPUTS - "Continuing Your Journey" Section of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434a6a4963da1d6064e8/1494959197247/PocketGuide06.jpg JOURNEY & OUTPUTS - "Going Deeper" Section of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434917bffce83051d1c9/1494959209750/PocketGuide05.jpg JOURNEY & OUTPUTS - "First Things First" Section of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b43496a4963da1d6064d7/1494959101514/PocketGuide04.jpg JOURNEY & OUTPUTS - Introduction Section of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434917bffce83051d1c4/1494959086330/PocketGuide03.jpg JOURNEY & OUTPUTS - Front and Back Cover Rotate to Reading Orientation https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b43486a4963da1d6064c4/1494959057004/PocketGuide02.jpg JOURNEY & OUTPUTS - Front and Back Cover of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/591b43481b10e3561d081879/591b434817bffce83051d188/1494959035968/PocketGuide0.jpg JOURNEY & OUTPUTS - Front Cover of Journey Map https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/58f52255bf629ab1b4357271/1492460126183/ JOURNEY & OUTPUTS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/58efc8e4c534a563177474c2/1492109559830/FinancialCounsellingHeader.jpg JOURNEY & OUTPUTS http://dfe.nyc/next-steps-citizenship daily 0.75 2017-05-24 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590b9dec414fb51af8bd9809/590c74e89f74560ebc765150/1494341179184/Evaluation03.jpg NEXT STEPS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590b9dec414fb51af8bd9809/590c74e8ebbd1afaa389dda3/1493989329851/Evaluation02.jpg NEXT STEPS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590b9dec414fb51af8bd9809/590c74e89f74560ebc765149/1493990341957/Evaluation0.jpg NEXT STEPS https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/58c35e6cd2b8573ccae2820d/1489198704618/DFE_Header3.jpg NEXT STEPS http://dfe.nyc/citizenship-video daily 0.75 2017-05-04 http://dfe.nyc/financial-counseling-video daily 0.75 2017-06-16 http://dfe.nyc/citizenship-evaluation-phase-1 daily 0.75 2017-05-05 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7b4c86e6c071a64b809e/590c7b4d03596e9021cd85c7/1493990223104/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+1_Page_2.jpg Citizenship Evaluation Phase 1 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7b4c86e6c071a64b809e/590c7b4debbd1afaa38a2a1b/1493990222340/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+1_Page_1.jpg Citizenship Evaluation Phase 1 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/590c7b0303596e9021cd82a6/1493990152837/ Citizenship Evaluation Phase 1 http://dfe.nyc/citizenship-evaluation-phase-3 daily 0.75 2017-05-05 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/590c7c6d3a04111a3cbbad9b/1493990513583/ Citizenship Evaluation Phase 3 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c5c3a04111a3cbbacd3/590c7c84bebafbc3108c0ba9/1493990534919/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+3_Page_2.jpg Citizenship Evaluation Phase 3 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c5c3a04111a3cbbacd3/590c7c843a04111a3cbbaea4/1493990534567/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+3_Page_1.jpg Citizenship Evaluation Phase 3 http://dfe.nyc/citizenship-evaluation-phase-2 daily 0.75 2017-05-05 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/t/590c7c2febbd1afaa38a3568/1493990452428/ Citizenship Evaluation Phase 2 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c01ebbd1afaa38a32e8/590c7c443a04111a3cbbab80/1493990470688/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+2_Page_4.jpg Citizenship Evaluation Phase 2 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c01ebbd1afaa38a32e8/590c7c44ebbd1afaa38a368e/1493990470607/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+2_Page_3.jpg Citizenship Evaluation Phase 2 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c01ebbd1afaa38a32e8/590c7c44ebbd1afaa38a366e/1493990469822/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+2_Page_2.jpg Citizenship Evaluation Phase 2 https://static1.squarespace.com/static/547f4c56e4b05ea9bd1473be/590c7c01ebbd1afaa38a32e8/590c7c443a04111a3cbbab7c/1493990469879/NYCitizenship+Parsons+Pilot+Evaluation+-+Phase+2_Page_1.jpg Citizenship Evaluation Phase 2